Privacy Policy

Overview

This Privacy Policy is designed to help you understand what Personal Information we collect, why we collect it, how we use it and who we share it with. It also explains the rights you have in connection with your Personal Information, including how to contact us or make a complaint.

This notice applies to Leisure Property Options Ltd registered at Summit House, Horsecroft Road, Harlow, Essex, England, CM19 5BN United Kingdom. who we also refer to throughout as “we”, “us” or “our.”

This Privacy Policy may be altered from time to time and particularly in response to guidance and best practice advice issued by the Information Commissioner’s Office with regards to the change in data protection law in the UK on 25 May 2018. We will inform you of change

Personal Information

Also referred to as ‘personal data’ and means information about a living person by which that person can be identified. Some of that information will identify the individual directly, for example by giving their name and email address. It may also be possible to identify someone indirectly, from information in which their name is not given, for example by naming their job title and employer, or by using another form of identifier such as their IP address. See below in “what Personal Information do we collect and use?” for examples of the type of information which would fall within this definition.

Website

The website at this address: www.leisurepropertyoptions.com

What Personal Information do we collect and use?

The type of Personal Information we collect and process depends on our relationship with you and the context in which we obtain and use it. The information below sets out the Personal Information we will or may collect depending on the circumstances.

Personal Information we may collect;

Your name, address and telephone number
Electronic contact details, e.g. your email address, mobile phone number;
Information relating to Our Services;
Information about your use of our IT, communication and other systems, and other monitoring information

How Personal Information is collected and your responsibilities:

We will collect Personal Information from you in person, via telephone or our website (see – Visitors to our Website) or email communication. This will be collected from the point of your initial enquiry about Our Services and throughout the ongoing provision of Our Services.

Third parties may pass Personal Information to us to use in the course of providing Our Services. The processing of this Personal Information may be necessary for the provision of Our Services.

The sources we may also collect Personal Information from include:

publicly accessible sources, e.g. Companies House, sanctions screening providers, etc.;
direct from a third party;
a third party with your consent, e.g. your solicitors, accountants, and other professionals we may engage with in provision of Our Services;
our information technology systems, e.g., case management, our Website;
automated monitoring of our Website and other technical systems, such as our computer networks and connections, communications systems, email, voicemail and instant messaging systems.

When we provide Our Services to you, we may hold and use Personal Information about you. When you provide Personal Information to us relating to a third party, you confirm that you have any necessary permission or authority to do so. You are also responsible for ensuring that the provision of that Personal Information complies with data protection and other applicable law. You must have the authority to disclose Personal Information if it relates to someone else and all data disclosed should be complete, accurate and up to date.

Visitors to our website

We use Google Analytics to collect statistical information about the number of visitors to our Website. This information includes, pages visited, and content searched. Further information can be obtained from the Google Privacy Policy. We use this information to maintain and improve our Website and Our Services and to analyse and understand what is of interest to our Website visitors, so we can improve and tailor the content and this data will not directly or indirectly reveal your identity.

We use technology to track the patterns of behaviour of visitors to our Website. This can include using a “cookie” which would be stored on your browser or the hard drive of your computing device. Please read our Cookies Policy (available on our website) for more information about how we use cookies and similar technologies.

Our Website is not intended for children and, other than in connection with work experience applicants or in the provision of Our Services we do not knowingly collect data relating to children via the Website.

How and why we use your Personal Data

Under data protection law, we can only use your Personal Information if we have a proper reason for doing so, for example:

to comply with our legal and regulatory obligations;
for our legitimate interests (see below) or those of a third party;
for the performance of our contract with you or to take steps at your request before entering into a contract;
you have given consent.

A legitimate interest is when we have a business or commercial reason to use your Personal Information, so long as this is not overridden by your own rights and interests. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights, before we process your Personal Information for our legitimate interests. We do not use your Personal Information for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

In general terms we will collect Personal Information to:

provide Our Services to you, to manage our relationship and comply with our legal obligations arising from it;
provide you with information about our business and the services we offer including relevant communications;
help us improve our business and the services we offer.

This does not apply to any Special Category Personal Information which you may have provided to us or authorised us to obtain from a third party, and which we will usually only process with your explicit consent. However, in some circumstances in connection with Our Services we may receive Special Category Personal Information from yourself or third parties and we can lawfully process it without your consent where it is necessary in the course of us providing you with Our services.

Change of purpose

We will only use your Personal Information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your Personal Information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

We may process your Personal Information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Marketing communications

Where you have requested that we do so, we may use your Personal Information to send you updates (by email, SMS, telephone or post) that might be of interest to you and/or information about Our Services, including new services.

We will always treat your Personal Information with the utmost respect and, other than within Leisure Property Options Ltd, we will never sell or share it with other organisations for marketing purposes.

You have the right to opt out of receiving marketing communications at any time by:

contacting us by via our website, email or by telephone on 0141 628 9896
using the ‘unsubscribe’ link in our emails.

We may ask you to confirm or update your marketing preferences if you instruct us to provide further services in the future, or if there are changes in the law, regulation, or the structure of our business.

Who we share your Personal Information with

We share Personal Information with:

other third parties, including essential product and service suppliers where necessary to carry out your instructions;
external service suppliers, representatives and agents that we use to make our business more efficient.

Our IT support and Compliance service providers may also access your Personal Information as a consequence of them providing support to us.

We only allow our support and service providers to handle your Personal Information if we are satisfied they take appropriate measures to protect your Personal Information. We also impose contractual obligations on service providers to ensure they can only use your Personal Information to provide services to us and to you.

We may disclose and exchange information with law enforcement agencies and regulatory bodies to comply with our legal and regulatory obligations.

We may also need to share some Personal Information with other parties. For example, if we, in the course of our own business operations, sell or buy any business or assets we may disclose Personal Information held by us to the prospective seller or buyer of those businesses or assets.

Where possible, information will be anonymised but the recipient of the information will be bound by confidentiality obligations. If we are acquired, or substantially all of our assets are acquired, by a third party (or are subject to a reorganisation), Personal Information held by us will be one of the assets which is transferred.

Where your Personal Information is held

Information may be held at our offices, third party agencies, service providers, representatives and agents as described above (see Who we share your Personal Information with).

We may also hold your Personal Information in secure data centers in the UK (and in relation to Personal Information held in our client relationship management system only, in secure data centers in the UK, EU and the USA) with all reasonable technological and operational measures put in place to safeguard it from unauthorised access.

For more information, including on how we safeguard your Personal Information when this occurs, see below Transferring your Personal Information out of the EEA and How we protect your personal information.

Transferring your Personal Information out of the EEA

To deliver services to you, it may in rare circumstances be necessary for us to share your Personal Information outside the European Economic Area (EEA), e.g.:

with your and our service providers located outside the EEA;
if you are based outside the EEA;
where there is an international dimension to the services in which we are advising you;
if one of our staff or contractors needs to access it remotely while they are travelling outside the EEA.

These transfers are subject to special rules under European and UK data protection law. In those circumstances, we undertake an assessment of the level of protection in light of the circumstances surrounding the transfer. We will make sure that any transfers are not repetitive and only limited to the minimum amount of information possible and will always take steps to ensure that your Personal Information is adequately protected. In certain circumstances we may need to seek your consent unless there is an overriding legal need to transfer the Personal Information.

Our IT support may on rare occasions be provided from across the world and when support is provided remotely, your Personal Information may be accessed from and therefore transferred to that country. One of the countries to which we may transfer Personal Information in connection with IT support is the United States; this has been assessed by the European Commission as providing an adequate level of protection for Personal Information.

How long your Personal Information will be kept

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements.

When it is no longer necessary to retain your Personal Information, we will delete or anonymise it. In some circumstances we may anonymise your Personal Information (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

To determine the appropriate retention period for Personal Information, we consider the amount, nature, and sensitivity of the Personal Information, the potential risk of harm from unauthorised use or disclosure of it, the purposes for which we process your Personal Information and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances you can ask us to delete your data: see Your rights with respect to your Personal Information.

How we protect your Personal Information

Keeping information secure is a key part of data protection compliance. We have put in place appropriate security measures to prevent your Personal Information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your Personal Information to those employees, agents, contractors and other third parties who have a business need to know and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so or where we have otherwise agreed with you that we will.

We also maintain our own internal audit programme to verify that our staff are familiar with and adhere to our policies and procedures.

If we have given you a username and password which allows you to access certain parts of Our Services via our systems, you are responsible for keeping it confidential.

Your rights with respect to your Personal Information

You are entitled at any time to ask us for a copy of Personal Information we hold about you, known as a data subject access request. You are also entitled to ask that any information we hold about you is supplemented, updated or rectified. You can make any of these requests free of charge by contacting us – see Contact Information.

In certain circumstances you can also ask us to restrict our processing of your Personal Information, e.g. if you contest the accuracy of it. We will always review your request and will inform you if we decide we are not required to action it. If you require us to restrict or stop processing your Personal Information in any way, this may impact on our ability to provide Our Services to you. Depending on the nature of your requests we may have to stop acting for you but you will still have to pay any unpaid fees and disbursements which we have incurred on your behalf until that date.

You are entitled to ask that we send a copy of the Personal Information we hold about you to another organisation for your own purposes, for example if you intend to instruct another service provider instead of us. If you want us to move, copy or transfer your Personal Information in these circumstances, please let your usual Leisure Property Options Ltd contact know or contact us, see Contact Information.

We will aim to respond to your request within one month once we have assessed how feasible your request is, taking into account the technical capability of the other organisation involved.

For further information on each of those rights, including the circumstances in which they apply, please contact us or see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation.

We do not use your Personal Information for automated decision making.

How to Complain

We hope that we can resolve any query or concern you may raise about our use of your information. If you want to complain about how we have handled your Personal Information, please contact us on info@leisurepropertyoptions.com or telephone 0141 698 9896.

The EU General Data Protection Regulation also gives you the right to lodge a complaint with a supervisory authority, in particular in the European Union (or EEA) State where you work, normally live or where any alleged infringement of data protection laws occurred. The UK supervisory authority is the Information Commissioner.

Contact Information

Please contact us by email or telephone if you have any questions about this privacy policy or the information, we hold about you.

Contact Number: 0141 698 9896

Email Address: info@leisurepropertyoptions.com

Registered Address: Summit House, Horsecroft Road, Harlow, Essex, England, CM19 5BN